![]() For iPhone, double tap on your home button and swipe away any apps you're not currently using. For Android devices, tap the square Recent App button then swipe away (or tap the corner x) for apps that you're not currently using. To speed up the process, ensure you're not running other apps in the background. Photo Prints Now may require a substantial portion of your device memory if you're uploading lots of photos.Go to the app store, search for Photo Prints Now and download the latest version. Ensure you're using the latest version of Photo Prints Now.Try moving to a location with a better WiFi signal, or try connecting to a stronger WiFi network. If your WiFi connection is weak it may take a long time for a large number of images to transfer.When this happens, you can let go - the device is rebooting. Hold them both until you see the screen go black and the white Apple logo appear. If you're on an iPhone, hold the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time. Press and hold the power button again to reboot. Sometimes, the simplest answers are the best - try a reset! If you're on an Android device, press and hold the power button, then tap Power Off. ![]() I'm having issues uploading my photos/using the Photo Prints Now app: Your photos should be ready for pickup approximately one hour after you have placed your order. How long should I wait before going to pick up my prints? If you are using a different SIM card/network provider as SIM 1, open your settings and select SIM Cards, deactivate the SIM Slot 1, and then click the redeeming link in the T-Mobile app or email. Please make sure you are using T-Mobile as SIM 1. I accidentally placed my order to the wrong CVS store, how can I change it?Ĭontact our friendly support team at What do I do if I'm a dual-SIM user? Tap "-" (subtract) on any photos with 4x4 or 8x8 dimensions.Click "Okay" on Remove from Cart confirmation prompt.Tap "-" (subtract) on any photos with 4x4 or 8x8 dimension.Navigate to the Choose Size & Quantity screen.I accidentally added square photos to my order, how do I remove them? Update Photo Prints Now to the latest version by visiting the app store, searching for "Photo Prints Now" and clicking update or install. What happens if I'm already a Photo Prints Now user? This offer only works on mobile phones with a T-Mobile SIM card/connection and cannot be used with any other network. Ensure you are using a T-Mobile SIM in your phone.Android: Settings > About Phone > System Updates.iPhone: Settings > General > Software Update.Update your operating system to the latest version.Try re-clicking the REDEEM link in your T-Mobile Tuesday app or email.Search for "Photo Prints Now" in the app store or click one of the links below. Make sure you have the latest version of Photo Prints Now installed.I'm having trouble accessing my free prints: ![]()
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